Ⅲ.课文篇

Business and social etiquette can be tricky, and making the right moves can make a big difference. Take this quick quiz and see how you fare in the following business situations.

商务与交际礼仪本领性很强。活动妥当会带来很大的区别。做一做上面的疾速检验，看看遇到以下的商务状况你会怎样做。

1. Your boss, Ms Alpha, enters the room when you're meeting with an important client, Mr. Beta. You stand up and say "Ms Alpha, I'd like you to meet Mr. Beta, our client from San Diego." Is this introduction correct?

1.当你正在访问一个紧张的客户贝塔老师时，你的下属阿尔法密斯走了出去。你站起来说“阿尔法密斯，这是我们的客户，来自圣地亚哥的贝塔老师。”这么引见对吗？

No. Always introduce the more important person first. You should address your client and say "Mr. Beta, I'd like you to meet our Vice President of Development, Ms. Alpha." Remember to use people's formal business titles - it helps to make them feel important.

不合错误，总要先引见更紧张的谁人人。你应该称谓你的客户说：“贝塔老师，这是我们部分的副部长，阿尔法密斯。”记着要运用人们的正式商务头衔－这么做有助于让他们以为他们无足轻重。

2. You're entering a cab with an important client. You position yourself so the client is seated curbside. Is this correct?

你和一个紧张的客户坐进一辆出租车里。你让客户坐在靠路边的那一侧。这么做准确吗？

Yes. When your client steps out of the car, he or she will be on the curbside and therefore won't have to deal with getting out in traffic or sliding across the seat.

准确。当你的客户下车时，他／她就会站在路边，因而就不用担忧往来车辆或许挪地位下车了。

3. A toast has been proposed in your honor. You say "thank you" and take a sip of your drink. Are you correct?

人们发起向你敬酒。你说“谢谢”然后喝一小口你的酒水。你做对了吗？

No. If you do, then you're toasting yourself. Stay seated until everyone has toasted you and then stand up and make a toast of your own starting with a short 'thank you' to the person who toasted you.

不合错误。假如你这么做，便是本人给本人敬酒。在座位上坐着，等每团体都给你敬完酒再站起来，对给你敬酒的人说一声冗长的“谢谢”，然后开端致敬酒词。

4. You're at a table in a restaurant for a business dinner. Midway through the meal, you're called to the telephone. What do you do with your napkin?

你正在饭店吃任务餐。用饭的时分，有人叫你去听德律风。你怎样处置你的餐巾？

Leave it on your chair. Definitely don't put it on the table--what if you have crumbs on it?

把它放在你的椅子上。万万别放在桌子上——万一下面有食品残渣呢？

5. You're greeting or saying good-bye to someone. When's the proper time to shake their hand?

你在给或人打招呼或许说再见。该什么时分和他们握手？

When you're introduced, at their home, at their office, and on the street. In other words, it's rarely improper to shake someone's hand. Make sure you have a firm (but not painful) handshake for both men and women.

当你在他们的家里、办公室或许街上被引见和他们看法的时分。换言之，和或人握手没有什么分歧适的。确保你与男士或许密斯握手时都要无力（但是不要握疼）。

6. You've forgotten a lunch with a business associate. You feel terrible and know he's furious. What should you do?

你忘了和一个商务助理去吃午餐了。你以为很蹩脚，并且晓得他生机了。你该怎样做？

Call and set up another appointment. And don't forget to apologize for your error. Imagine how you'd feel if it was you!

给他打德律风，另约一个工夫。并且不要遗忘为你的错误抱歉。想象假如换了你你会有什么样的觉得！